Identifying Use Cases
Once we familiarized ourselves with the similarities we found from the motion studies, we decided to create a voice assistant for Airbnb. We started by briefly analyzing the user journey along the app, which were on-boarding, reservation, check-in, and check-out.
We decided to optimize our voice assistant for the check-in process which many airbnb users expressed confusion and frustration due to the large volume of information they had to sort through during this process (no universal check-in procedure— it is largely up to the host to send out the check-in information in whatever platform they like to use i.e. Google Docs, PDFs, plain text).